General

These terms and conditions govern your use of this web site and all electronic bookings made by you with Sky Jet Ltd., By using this web site, you are agreeing to be bound by these terms and conditions. If you do not agree with any of these terms and conditions, you must not use this web site.

Bookings

Any booking which you make or order which you place shall be an offer by you to purchase the relevant flight, package or other holiday arrangement subject to these terms and conditions and where applicable to the relevant suppliers standard terms and conditions. All bookings are checked that the status of Reservations is Confirmed with the Airlines. All bookings are checked for Fare & Tax discrepancies thru quality control and any errors will be advised within 8 working hours of bookings being made.
Please note that we cannot issue any tickets booked between 6pm and 9am for next day departures. For any next working day departures in the morning upto 12 Noon and for all day Sunday Departures. Please call 0207 183 4991 to make lastminute bookings by phone. If you do confirm one of these flights we can only confirm the Price with you on the next working day.

Please note that we cannot issue any tickets booked between 6pm and 9am. For next working day departures on MON to SAT in the morning upto 12 Noon and for all day Sunday Departures. Pls call 0207 183 4991 to make last minute bookings by phone. If you do confirm one of these flights we can only confirm the Price with you on the next working day.

Flight Details

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to a variety of circumstances, including air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.

This website is not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket. All clients must reconfirm their flights with the airline 72 hours prior to departure. Sky Jet Ltd. is unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

Please note that in relation to air fares there are additional terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. You can view the Fare Rules and Terms and Conditions during the booking process. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. SkyJet, as intermediate party, is not responsible for such schedule changes or cancellations.

Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket unless explicitly provided otherwise and must be paid. SkyJet is not responsible for any additional costs incurred and advise you to contact us to add any additional services and verify procedures and charges. Please note if your flight includes more than one segment you may have different baggage allowances, this can even be the case when flying with the same airline if for instance one flight is international and the other is domestic. This may mean that you are charged for any luggage in excess of the lower limit on the flight which bears the lower luggage limit.

The recommended minimum check-in time for international flights is 180 minutes prior to departure and for domestic flights, 120 minutes before departure. You Must reconfirm All your flights at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.

Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.

We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. SkyJet has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

SkyJet is not responsible for the costs of any transfers between airports or terminals that you may incur.

Documentation

Your ticket is your document of travel and the information on the ticket is deemed correct unless you are otherwise advised. Please note that it is possible that your booking will be refused by a third party supplier over which Sky Jet Ltd. has no control. Please note that you may require a visa or other documentation or approval for travel to your destination. It is your responsibility to ensure that you carry all necessary documentation and you should ensure that you have checked before you book whether there are any particular requirements for your trip. You are advised to contact the relevant Embassy Visa Unit and the British Passport Office to check your Visa requirements and Passport validity. In the event we are asked to reissue tickets that have been lost, destroyed or stolen and it is possible to do so, we reserve the right to pass on to you, any costs incurred to us as a result plus our own administration fee.

Payment and Delivery of Travel Documentation

Unless otherwise stated in these terms and conditions, full payment for all products and services is required at the time of booking regardless of the arrangements being confirmed. Payment can be made by Switch/Maestro/Delta cards and all major credit cards. Sky Jet Ltd. reserves the right to charge you in addition for any handling fees incurred by it in relation to bookings made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation invoice.

In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit card holder. All documents are sent by Royal Mail First Class post unless advised otherwise. Sky Jet Ltd. will not accept responsibility for documents delayed mislaid or lost by the Royal Mail. Lost or mislaid tickets may require full payment to be made again, pending a refund of the original documents.

Sky Jet Ltd. reserves the right to pass on any charges relating to credit card charge backs.

Refunds will not be paid until they have been received by Sky Jet Ltd. from the relevant airline. Usually a delay of 8-10 weeks may be incurred but in some cases (e.g. lost tickets) this delay may be increased by up to 9 months.

Credit card Policy

In our constant efforts to fight credit card fraud on the internet additional documentation may be required if

  • The Card Holder is not Identified By the Banks 3D Online Security Process
  • The traveller is not the card holder. ( 3rd party Credit cards )
  • The credit card is not registered in the United Kingdom
  • The journey originates outside of the U.K.
  • The customer is using the card from Abroad

The following items may be asked

  • Transaction Authorisation // Approval Code
  • Card holders will be requested to verify thru their card issuing companies the random amounts charged as part payments
  • Copy of Credit card both front and back.
  • Copy of passport
  • Recent utility bill or Credit card statement as proof of address.
Sky Jet Ltd reserves the right to refuse and/or cancel any order we believe may be fraudulent.
Sky Jet will charge a minimum admin fee of £65.00pp in addition to any airline, supplier charges for any cancellations and for any transactions aborted due to Non compliance of any of our Terms & conditions.

Cancellation / Amendments for Flights & Flight Plus Products


(Flight Plus means Flight plus Hotel, Flights plus Car any Ground arrangements & Flight inclusive Tailor made Holidays)

Discounted low fare tickets are restrictive tickets and are sold on a Non changeable/ Non refundable basis. In some full fare cases, cancellation and amendment penalty may vary. Penalty varies on receipt of written notice for cancellation accompanied with Tickets prior to departure date. Please ensure that any tickets returned to us are sent by registered post.

TAX Refunds, if applicable, will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing any refund, please be aware that not all taxes are refundable. A tax refund will be processed in accordance with the relevant refund policy with a £65 Admin fee per person due to SkyJet towards refund processing fee

Period before departure within which we receive notice of cancellation

Cancellation charge for Package Holiday

More than 56 days Deposit only
Between 28 and 56 days 50% of total holiday cost
(Or full cost of deposit whichever is the higher)
Between 27 and 7 days 90% of total holiday cost
Less than seven days 100% of total holiday cost

Period before departure within which we receive notice of amendment
Sky Jet will charge a minimum admin fee of £65.00 per person in addition to any airline, supplier charges for any cancellations and for any transactions aborted due to Non compliance of any of our Terms & conditions
Amendment charge per passenger in addition to any charges levied by suppliers, airlines.
More than 56 days £35.00 per passenger
Between 7 and 56 days £65.00 per passenger
Less than seven days 100% of total holiday cost

Travel Insurance
We strongly recommend that you have travel insurance cover for your whole journey.

Use of this Web Site and its contents

You may only use this web site to make legitimate reservations or purchases or post valid legal and reasonable content and shall not use this web site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

Unauthorized use of this web site and/or the materials contained on this web site may violate applicable copyright, trademark or other intellectual property laws or other laws. . The use of such materials on any other web site or in any environment of networked computers is prohibited.

You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law in any jurisdiction in which this web site is or is to be made available. In particular you warrant and agree that any content posted by you to e-witness is accurate and not misleading and is a true and accurate reflection of your own experience and of your own reasonable opinion.

You represent that you are of sufficient legal age to use this web site which age is currently eighteen years and over and to create binding legal obligations for any liability you may incur as a result of the use of this web site. You understand that you are financially responsible for all uses of this web site by you and those using your login information. You have read the Sky Jet Ltd. privacy policy the terms of which are incorporated into these terms and conditions, and agree that the terms of such policy are reasonable. You consent to the use of your personal information by Sky Jet Ltd. and/or its third party providers and distributors in accordance with the terms of and for the purposes set out in Sky Jet Ltd. privacy policy.

Warranties and Liability

Sky Jet Ltd. and any third party providers and distributors make no warranty of any kind regarding this web site and/or any materials provided on this web site. Sky Jet Ltd. and any third party providers and distributors do not warrant the accuracy, completeness, currency or reliability of any of the content or data found on this web site and such parties expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.

Sky Jet Ltd. assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this web site or your downloading of any materials, data, text, images, video or audio from this web site.

In no event shall Sky Jet Ltd. or any third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this web site or its content, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this web site for reservations or ticketing), or (iii) the performance or non-performance by Sky Jet Ltd. or any third party providers or distributors, even if such party has been advised of the possibility of damages to such parties or any other party. If, despite the above exclusions, Sky Jet Ltd. or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this web site or its content, the liability of Sky Jet Ltd. And the third party providers and distributors shall in no event exceed £100.00. In its sole discretion, in addition to any other rights or remedies available to Sky Jet Ltd. and without any liability whatsoever, Sky Jet Ltd. at any time and without notice may terminate or restrict your access to any component of this web site. Despite any other statements contained in these terms and conditions, Sky Jet Ltd. does not limit or exclude its liability for death or personal injury caused by its negligence.

You shall defend and indemnify Sky Jet Ltd. and any third party providers and distributors and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by any third parties as a result of your use of this web site otherwise than strictly in accordance with these terms and conditions.

This web site contains links to other web sites which are provided solely as a convenience to you and not as an endorsement by Sky Jet Ltd. or its third party providers or distributors of the contents of such other web sites. None of Sky Jet Ltd. or any third party provider or distributor shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If you decide to access other web sites, you do so at your own risk.

Contract

All contracts with Sky Jet Ltd. and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales.

The person who makes the booking accepts these terms and conditions on behalf of all members of the party and is responsible for all payment due from the party. You may not assign, convey, subcontract or delegate or otherwise transfer your rights, duties or obligations hereunder.

A "booking" means any order for products or services you make on our Website which is confirmed by us. When you make a booking via this Website, the contract will be between the Travel Supplier(s) and you. Sky Jet Ltd is therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein. Any queries or concerns relating to the product should be addressed to the Travel Supplier.

The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers.

SkyJet Ltd makes the booking on your behalf and your contract will be subject to the Travel Supplier's terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions). In instances where it is not possible to access the Travel Supplier's terms, we will at your request provide the Travel Supplier's contact details so that you may contact them. Please ensure you refer to the applicable Travel Supplier's terms and conditions.

By using this Website to book products and/or services, you authorise Sky Jet Ltd to act as your representative during the process of comparison between Travel Suppliers and booking of products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required. Accordingly, Sky Jet Ltd shall charge you with a service fee, depending upon which product you book. You will be advised of any fee before you confirm your booking.

Complaints

If you have a complaint in connection with any travel arrangements or any services provided by a third party supplier you must contact us immediately. Sky Jet Ltd. shall have not be liable for any loss or damage suffered by you in these circumstances. However, if you are unable to resolve any problem to your satisfaction, Sky Jet Ltd. may, at its discretion, provide you with reasonable assistance with a view to resolving the problem with the relevant supplier. If you wish to request Sky Jet Ltd's assistance in resolving a dispute with a supplier, you must send an e-mail to Sky Jet Ltd. or write to the Customer Services, at Sky Jet Ltd's address. by no later than 28 days from the date of your return. Please provide full details of your complaint and the supplier concerned, a copy of any report received by you in connection with the problem and your booking reference number. The foregoing represents the entire extent of Sky Jet Ltd's liability and obligations in the event of a claim by you where Sky Jet Ltd. acts as booking agent.

Please note that, as between you and any supplier whose services form part of your booking, the terms and conditions of the relevant supplier will apply. The suppliers' terms and conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.